Most shipping is through UPS.
Dry mix orders under 2lbs may ship via USPS. We only ship to the
U.S.A. If you want insurance and/or delivery confirmation on USPS
packages, you MUST state this on your order or have the order
shipped at your own risk. These packages will incur extra USPS
actual charges for the extra services.
Shipping and handling is actual shipping rates.
Depending on what you order, you
may receive 2 separate shipments for 1 order placed. The
estimated shipping time is 5 - 10 working days after I send you or
your consultant a paid invoice. This time can increase because of
holiday high volume or large orders.
Items from our dry mix supplier
include all food mixes, beverage mixes and tea bags.
Items from our coffee supplier
include one pots, 4oz, 8oz, 1lb and 5lb bags of coffee and 750ml
Stasero drink syrups.
All orders are shipped direct
from our 2 suppliers. What this means is that your coffee is
roasted and your dry mixes are hand packed and then shipped direct
to you. No order is processed until full payment has been
received. Any order cancelled after payment has been made will be
assessed a 15% fee. Unless a product is received damaged, there
are no refunds. Please note that items with "chips" in them could
melt during shipment in the hot months. Also, pasta will
sometimes cause condensation in mixes if left in the heat. These
items are ordered at your own risk during hot months. If you
receive a damaged item/s, you must notify Cathy within 5 working
days in order to receive a replacement or credit. If a product is
damaged in shipment, the box and all packing must be kept so UPS
can inspect it if they choose to for the claim. UPS claims can
take up to 6 weeks to process.
APO/AFO coffee orders will be
shipped to our dry mix supplier first and then on to you. These
orders incur a $5 handling fee for the dry mix supplier to send
the coffees to you for a total of $17.50 in shipping fees. The
coffee supplier does not ship to APO/AFO addresses. This is our
fastest and least expensive option to get coffees to you. Also,
please make sure before ordering that your base/country allows
coffee to be shipped to you. Some do not and Kat's Coffees & More
will not be held responsible for confiscated coffee.