If you wish to place an order, request a catalog or have any questions, please go to the locate a consultant page and email your consultant or the consultant nearest you with your order and/or questions. If the consultant has an order page, you can place your order through that link. Thank you!!
Office Hours
Kat's office hours vary each day Monday through Friday. Kat is available by phone 8AM - 3PM. 209-366-1715 home phone or 209-663-9233 cell phone. You can also contact Kat via email kathand29@hughes.net or kathand29@netzero.net or yahoo instant messenger kathand29. Orders and emails sent in after 12PM will be processed and/or answered the following work day. Please note, if contacting Kat after 12PM on Friday, you may not receive a response until Monday. All hours are posted for PST.
Most shipping is through UPS. Dry mix orders under 2lbs may ship via USPS. We only ship to the U.S.A. If you want insurance and/or delivery confirmation on USPS packages, you MUST state this on your order or have the order shipped at your own risk. These packages will incur extra USPS actual charges for the extra services.
Shipping and handling is $9.50 if you order just dry mixes or just brewed coffees and/or syrups. If you order a combination of dry mixes and brewed coffees and/or syrups, there is an additional $6 fee for shipping for a total of $15.50
Shipping Breakdown
Depending on what you order, you may receive 2 separate shipments for 1 order placed. The estimated shipping time is 5 - 10 working days after I send you or your consultant a paid invoice. This time can increase because of holiday high volume or large orders.
Items from our dry mix supplier include all food mixes, beverage mixes and tea bags.
Items from our coffee supplier include one pots, 4oz, 8oz, 1lb and 5lb bags of coffee and 750ml Stasero drink syrups.
Shipping Information
All orders are shipped direct from our 2 suppliers. What this means is that your coffee is roasted and your dry mixes are hand packed and then shipped direct to you. No order is processed until full payment has been received. Any order cancelled after payment has been made will be assessed a 15% fee. Unless a product is received damaged, there are no refunds. Please note that items with "chips" in them could melt during shipment in the hot months. Also, pasta will sometimes cause condensation in mixes if left in the heat. These items are ordered at your own risk during hot months. If you receive a damaged item/s, you must notify Kat within 5 working days in order to receive a replacement or credit. If a product is damaged in shipment, the box and all packing must be kept so UPS can inspect it if they choose to for the claim. UPS claims can take up to 6 weeks to process.
APO/AFO Coffee Orders
APO/AFO coffee orders will be shipped to our dry mix supplier first and then on to you. These orders incur a $5 handling fee for the dry mix supplier to send the coffees to you for a total of $17.50 in shipping fees. The coffee supplier does not ship to APO/AFO addresses. This is our fastest and least expensive option to get coffees to you. Also, please make sure before ordering that your base/country allows coffee to be shipped to you. Some do not and Kat's Coffees & More will not be held responsible for confiscated coffee.
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